Posts Tagged ‘Brian Solis’

Social media ROI – is it a Euro, buck or pound?

Sunday, February 7th, 2010 by Jon Clements

Return on investment from social media?

Step forward, please, the social media alchemist who has struck gold…

The leading voices in social media practice and debate are certainly giving it their best shot: Brian Solis’ recent guest post on Mashable paints a daunting picture of senior executives’ views on ROI from social media, including the bar chart below lifted from a study by Bazaarvoice and the CMO Club.

In short, the marketing decision makers remain unconvinced; so, if selling social media is the way you’re aiming to pay for dinner tonight, be prepared for a light salad rather than roast beef.

Solis suggests that measuring social media ROI in 2010 will hinge on real business metrics, such as revenue, rather than the nebulous numbers offered by volumes of followers on Twitter.

Though it’s been around for a while, Oliver Blanchard’s take on the ROI question (presentation below) still hits the spot, although the influence of other elements in the marketing mix make it difficult to evaluate the effect of social media in isolation.

Olivier Blanchard Basics Of Social Media Roi

View more presentations from Olivier Blanchard.

In our experience as a business using social media for our own purposes, as well as advising clients on theirs, there is a significant investment of time in order to make it work. Equally, the definition of a “return” has not been limited to pounds and pence, though that is the ultimate objective.

So what has been our return from social media? In its purest, measurable form of generating income, we have developed an ongoing relationship with a blue chip company that began with an exchange of views on this blog. But there have been other returns too, that oil the wheels towards our destination.

This has included using social networks to develop new contacts in a range of fields whose knowledge we have been able to call upon when pitching for new business. Through listening to networks such as LinkedIn, we’ve been asked to quote for work, opened doors with decision makers where they otherwise may have remained shut and we’ve fostered true partnerships with our suppliers by providing recommendations and referring them to opportunities spotted online. Monitoring Twitter has helped us to protect and enhance client reputation, especially when influential people on the network have a grievance.

Granted, none of this is a guarantee of instant, financial success. But would we rather have it or not have it? In tough times (and, let’s face it, one measly tenth of a percentage point growth doesn’t make for a recovery) every tool in the new business box has to be sharpened, and social media is now one of them.

To borrow from Solis again, “Defining the “R” in ROI is where we need to focus, as it relates to our business goals and performance indicators specifically”.

In business, the “R” is beefing up the bottom line. But there’s more than one way of getting there and building a presence within social media can mean you leveraging a little help from your friends.


About Jon Clements

Jon Clements is a Chartered PR consultant specialising in B2B PR, corporate and marketing communications and is the founder of Metamorphic PR. Connect at: JonClements ''

“I-Brand U-Brand”

Monday, September 8th, 2008 by Rob Brown
Personal Branding on the Social Web


Why, I wondered does Neville Hobson hold his hand in front of his face in the picture on his blog…and on Twitter…and on…hang on a minute.

Is this a subtle form of personal branding?  Social networks; Facebook, Linked-In and microblogs like Twitter are growing fast and individuals are, if not clamouring for our attention, at least aware that there is a lot of noise out there.  If we are going to build an individual online presence it makes sense to follow some of the tradional rules of branding.  Consistency is one, which means using the same image across a range of networks.  Using a strong, stand out and easy to remember image is another.  Pr 2.0 gurus Todd Defren  and Brian Solis  both do this – Todd has a cartoon style image on his Twitter feed and Brian uses an arresting image with his specs in the foreground on his blog.  

Chris Brogan has just published an ebook on personal online branding so it’s a hot topic.  It’s an interesting read and looks at personal branding from a broad prespective.  What particularly fascinates me is the way in which people apply the iconographic rules that have histrically been used by brands totheir own images of themselves.  

This world has created some rules of its own.  Take a look at the picture above of some of the people I follow on Twitter.  These images are tiny, smaller than thumbnails, so making something work at this scale becomes part of the art.  Colin Byrne  CEO of Weber Shandwick and Deirdre Breakenridge author of the book PR 2.0 both use strong purple colours in their backgrounds to make them stand out.  Aleks Krotoski , presenter of The Guardian’s Tech Weekly podcast uses a close up of her fire red locks as her Twitter image (fifth row, left of middle).

I have no proof that any of these individuals have done anything other than post the first image they came across but whether by luck or good judgement they all stand out.  I have to confess I have toyed with the technique myself.  There is a deliberate use of colour in my profile pic and it seemed to me that if social networks use small images an extreme close up might be a good idea.  Charles Arthur Technology Editor of The Guardian didn’t agree.  He thinks I’m trying to hide a dodgy moustache

About Rob Brown

Rob Brown has worked in PR for over 20 years and for over fifteen years held senior PR positions within three major global advertising networks; Euro RSCG, McCann and TBWA. He launched his own business ‘Rule 5’ in MediaCityUK, Manchester in November 2012. Rob is the author of ‘Public Relations and the Social Web’ (2009), blogs for The Huffington Post and is joint editor of 'Share This Too' (2013).