Brands can now monitor public Facebook conversations through new search engine Kurrently. Kurrently is a search engine exclusively for Facebook and Twitter, and it works in real-time. For Twitter it’s not so special, but for Facebook, it allows brands to monitor exactly what’s being talked about in user profiles.
This is revolutionary, as in the world of social media monitoring, Facebook has always been a “walled garden”, or a closed online network, for monitoring brand reputation. Twitter, blogs and forums are easy to access, and brand conversations can be recorded and packaged to clients (media monitoring services already do exactly that). Facebook is much more difficult to monitor however, as the social network covets its user data as much as its users covet their privacy. Kurrently will allow businesses to find out exactly how their brands are being talked about on Facebook. It will be a real boon for marketers, but perhaps to the detriment of online individual privacy.
For everyone who is not in marketing or PR, it’s a good way to check out scandals ignored by the main press but which often catch fire on social networks (try searching for a well-known footballer, it’s hilarious).